Left on a Jet Plane

So we flew off and spent the next 18-20 hours flying and in transit.
Our flight from Singapore was delayed for 45min but that was to our benefit since Chris had some last minute work to settle.

Our flight to Bangkok was okay and I smuggled a pillow from the airline. Actually I asked permission from the staff and she was very nice and said no but she will close one eye. ;)

We miscalculated the time for our transit and ended up being announced at the airport with the PA system announcing our names, last call! I have no idea why we always get 'announced'. But we made it in the end.

I could not sleep well at all. My back ached and I just felt horrible. The only thing good was the TV screen. My eyes were bloodshot and I just hoped so badly for a bed to lie on.

Back to the flight... The plane was new and the personal screen for our entertainment was good but slow in loading and had problems. But the worse thing was - the service.

I was shocked at the service. 'The land of a thousand smiles' certainly did not live up to its name with this airline service quality. I pressed the button for the attendant and no one came. The light even went off after a while. Then I pressed it again, a staff swiftly walked past and undid the light without even asking us if we needed her help. Ican't remember the number of times I pressed for the button for the attendant but it was certainly 5 times or more until a somewhat senior looking staff from across the other side saw me and I complained of the staffs' service.

After about 10 minutes, every other staff came round to me and apologised saying they were busy and blah blah. Excuses. But forgiven.

But that was not the end. The most amazing highlight of their service came when they were serving breakfast. One guy pushed his cart and asked what we wanted. I had briefly skimmed the menu just before Chris asked him what was offered since he did not get to read the menu in time.

The guy simply retorted, "Didn't you just read the menu?"

That threw us back and confirmed my decision to write a complaint letter to the airline. It's no wonder they are ranked #7 in the Top 10 for airlines. With this sort of standard, it's a miracle they even made it into the Top 10.

At the end of the flight, I came across an American who needed help carrying the luggage off the baggage compartment. He was grumbling in front of the same flight attendant that retorted at us. No help. Then he pulled the baggage down and hurt his hand, cursed. The attendant then came and 'pretended' to offer help to pull the luggage. Then I found out the baggage doesn't even belong to the guy and he was just being nice to take it down, meaning for the staff to bring it to the guy who forgot his baggage. I was just short of telling the American that I could totally understand how he felt.